We take pride in offering top-quality services for ebook writing, editing, publishing, social media management, and digital marketing. Your satisfaction is our priority. If our work does not meet your expectations, this policy explains how we handle refund requests fairly and transparently.
Refund decisions are made carefully by our management team. To be eligible, you must submit a written request within 7 days of service completion or the invoice date, whichever comes later. Partial refunds may be offered depending on how much work has already been done. Approved refunds will be sent to your original payment method within 14 business days.
If your manuscript does not match the agreed requirements, we provide up to 15 free revisions. If you remain unsatisfied after these revisions, we may issue a partial refund. The amount depends on the portion of work needing rework, minus costs for completed sections. Once you approve a final draft, that part of the service is no longer eligible for refunds.
We offer up to 7 free revisions for editing projects. If the edits still do not meet your standards after these revisions, a partial refund may be granted. This will reflect the work completed up to your request.
Costs for third-party fees (like ISBN registration or printing proofs) are non-refundable. If you cancel publishing services mid-process, we will refund the remaining balance after deducting costs for work already done and non-recoverable fees. Custom illustrations or cover designs are non-refundable once approved.
Since results can vary based on market trends, refunds are only considered if we fail to deliver the services outlined in your contract (e.g., not creating agreed posts or ads). Performance-based outcomes (like sales or engagement rates) are not grounds for refunds.
Deposits or payments for completed work are non-refundable. Services already approved in writing or custom projects tailored to your needs cannot be refunded.
Email your request to [insert email] with “Refund Request” in the subject line. Include your name, order number, and a detailed reason for the request. We will respond within 3 business days.
By requesting a refund, you agree to stop using any materials we provided. We reserve the right to pause services during refund reviews.
We aim to resolve issues respectfully and efficiently. If you have questions, contact us at info@novelnestpublisher.com and (855) 496-7075. Thank you for trusting Novel Nest Publisher with your
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